ORDERING

Q: CAN I MODIFY MY ORDER?
A: As long as your order has been shipped, we will NOT be able to cancel your order. If your order has NOT been shipped, we need notification ASAP to cancel or change your order. Please email us at INFO@ANTARESPORTFOLIO.COM. If we can get to it in time please include the modifications or cancellation of the items with the order number. 

Q: IS MY PRIVACY AND PERSONAL INFORMATION SECURE ON YOUR SITE?
A: Shopping on our site is safe and secure, please review our privacy policy and how to protect your information by visiting our privacy policy page.

ORDER STATUS

Q: HOW DO I CHECK ON THE STATUS OF MY ORDER?
A:  You will receive an email confirmation to the email you provided us at the checkout. After your payment is processed, your package will be sent out for delivery.

SHIPPING

Q: HOW DO I TRACK MY PACKAGE AFTER IT HAS BEEN SHIPPED?
A: When your package is shipped you will receive an email notification confirming the shipment. The email will provide you with a tracking number of your page.

Our standard shipping is USPS Priority Mail – 2-3 day for most places within continental US territory.  Costs are determined by the size of the order and the destination. Other shipping options and associated costs are displayed in your cart during checkout. 

We do not ship to a mail box address. 

Q: I THINK MY PACKAGE WAS LOST OR STOLEN, WHAT DO I DO NOW?
A: Antares Portfolio is not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a secure place at your delivery address.

RETURNS

Q: HOW CAN I RETURN OR EXCHANGE MY PRODUCT?

A: Return Policy 
Retail Products purchased online … 100% Satisfaction Guaranteed
Retail products not customized, purchased online may be returned (you are responsible for applicable return shipping costs) within 10 days of receipt and receive store credit for a future purchase.    

Retail Products include: 13×18 University Prints from the Galliani Collections. 

Customized or personalized prints and Limited Edition Fine Art prints are custom-made and as such, we are unable to offer returns or exchanges. 

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Antares artwork can be seen at Antares Studio, just two blocks away from Downtown Doral.

Now, a disclaimer

Damage from handling or rather mishandling a print at any time after delivery including opening – unwrapping – mounting – framing or hanging, is not responsibility of Antares Portfolio Book Arts.  

Therefore, Antares is not liable for the damage or replacement costs. 

We strongly suggest to work with a well-established and insured framer to frame your Antares print. 

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Purchasing Online

We use e-commerce standards to simplify your experience – You may use any of the following – Visa, MasterCard, American Express, and we are working on getting Apple Pay and Amazon payment methods.

Your credit card or payment service will be billed at time of order. 

Your account
To access order information, you must make sure to sign up for an online account. Once setup, login to your account and go to the account history tab. From this page you will see the status of all current and past orders. If your order has shipped, we will email you the tracking number. You can also find your tracking number for open orders on the order details page in your account history. If you choose to order as a guest without creating an account, this function will not be available but we will still send you email confirmations of your order and your shipment.
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Ahaaa… Taxes…
If delivering to: California, Colorado, Hawaii, Florida, Illinois, Nevada, New York, Washington DC and Texas………. Yeahp, we’ll collect applicable taxes. ……. Yeah, I know. 

International collectors are responsible for paying any and all international fees, duties, customs and taxes. We encourage you to contact your local postal service or customs bureau for more information. 
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Internationally orders 
Shipping options and costs will be in your cart when you enter your address. 
We use DHL exclusively for all International orders. International collectors are responsible for all international fees, duties, customs, taxes and charges imposed following the purchase of the artwork. You will need to act quickly as customs doesn’t have a large window of time to process shipments. After a few weeks the images will either be sent back to us or become property of the government. If they are sent back there will be additional shipping fees to have the artwork returned to you. 
Some countries may require special arrangements due to custom and import regulations. – Also, we may not be able to ship to certain destinations, such as countries subject to embargoes, sanctions, war, disturbances, local regulations, or other restrictions…. Yeah, I know 

And, If the total amount of the shipment is less than $5,000 you may use DHL as your customs broker. DHL will contact you to complete a Power of Attorney form to use them as your broker. Once cleared, DHL will have Package released and delivered to destination address.

If shipment exceeds $5,000 you will need to hire a customs broker. Your local broker will provide information and requirements list to clear the shipment and complete delivery. 

If you have additional questions please contact DHL customer service for your country.

Tracking your order
To access order information, you must make sure to sign up for an online account. Once setup, login to your account and go to the account history tab. From this page you will see the status of all current and past orders. If your order has shipped, we will email you the tracking number. You can also find your tracking number for open orders on the order details page in your account history. If you choose to order as a guest without creating an account, this function will not be available but we will still send you email confirmations of your order and your shipment. 

Insurance
All shipments are fully covered. Antares will either replace or repair any damages that occur during transit from our Studio to the destination address listed on your order. Shipments are fully covered from the place of delivery – Antares Studio to the destination address only


Retail Products 
Our packaging has been designed to help minimize the potential for damage or breaking, but we can’t control what happens during transit. If your Retail Products package arrives damaged or broken, please contact us! We will happily replace it, but we’ll need a picture of the damage. Requests must be received within 10 days of delivery, and must include a copy of the shipping receipt and photographic proof of the damage for us to review. If your request is approved, we will pay for the cost of shipping the new product to you.

Limited Edition Fine Art 
If an Antares package shows signs of damage, it is your right to inspect the art before signing for it. Please do not refuse delivery. Instead ensure that the driver notes that the piece was damaged. Please keep the original packaging, including the box and foam corners. Send us digital photographs of the box and any damage to the art to AntaresPortfolio@gmail.com if possible. Your request for repair or replacement will be honored if submitted within 7 days of delivery. Let us know your preferred method of reaching you or a certain time of day that is more convenient for you. Please include that information in the body of the email. 

An Antares representative will contact you within 2 business days with further instructions. It is our full intention to handle your repair or replacement as soon as possible. 

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DHL 
(International Deliveries Only) 

Packages typically arrives at the local customs office within 2 to 3 business days. Delivery date to the final destination is based on the collector’s response and cooperation during the clearance process. 
the artwork leaving our facility. 
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My Account

Do I have to make an account to purchase online? 
No. You can order and checkout as a guest without creating an account. But if you choose to do so, then you won’t enjoy the benefits of having an account, which include: 

> Easily track the status of orders 
> View past orders 
> Create and view a wishlist 
> Notifications of new releases and special promotional offers 
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We use 256 bit SSL encryption to help protect the security of credit card transactions. We do not store credit card information after a transaction has been completed. We apologize for any inconvenience on needing to re-enter credit card information each time you order, but we believe this process helps protect your sensitive credit card information. To learn about what information we store (and why), please check out our Privacy Policy